Writing Skills

Business Writing

This study guide shows how to write workplace documents that are clear, polite and easy to act on. You will read how to plan emails, reports, proposals and memos, choose the right tone for different readers, cut unnecessary words and arrange information so that busy colleagues understand your point quickly and know what to do next.

Levels
4
Starting from
200 credits
Category
Writing Skills

About this study guide

Most professional writing is read in a hurry, between meetings and alongside dozens of other messages. This material explains how to write for that reality. It begins with the basics of purpose and audience, then moves through subject lines, opening sentences, paragraph structure and the polite but direct phrasing that keeps requests from being overlooked.

Later chapters look at longer documents such as reports, proposals and meeting summaries, showing how headings, summaries and plain language help readers find what they need. The guide is organised into four levels, from Beginner to Expert, so you can start with simple emails and gradually work towards persuasive and sensitive messages, including how to decline, apologise or share difficult news with care.

Each section includes worked examples that you can study and rewrite on your own.
Each level is unlocked separately

Choose a level

Compare the levels below and add the one that suits you to your cart

01
Level 1

Beginner

200 credits

What this level includes
  • Covered in this level

    Here the material explains purpose and audience, clear subject lines, direct opening sentences and short paragraphs. It also looks at polite request phrasing, basic email structure, plain word choices and simple ways to cut filler so that a routine workplace message reads cleanly.

  • Suited to

    This level suits anyone who writes emails and short messages at work but often wonders whether they sound too blunt, too long or unclear. It is a calm starting point for new employees, career changers and non-native writers who want reliable business writing foundations.

  • What you will be able to apply

    After working through this level, you will be able to plan and write a short work email with a clear purpose, a useful subject line and a polite request, and you should feel more comfortable checking your own messages before sending them.

02
Level 2

Intermediate

400 credits

What this level includes
  • Covered in this level

    This level moves into memos, status updates, meeting summaries and short reports. It covers opening summaries, informative headings, adjusting tone for seniors, peers and outside contacts, courteous follow-up messages, and editing drafts for length so the key point is never buried.

  • Suited to

    Choose this stage if routine emails already feel manageable and you now need to handle longer documents such as memos, meeting summaries and brief reports. It suits people whose writing is read by managers or several teams and who want it to be easier to act on.

  • What you will be able to apply

    You should be able to organise a one or two page memo or report so readers find the main point quickly, adapt your tone to different audiences, and write follow-ups that prompt action without sounding impatient.

03
Level 3

Advanced

700 credits

What this level includes
  • Covered in this level

    The material examines persuasive proposals, business cases and executive summaries, along with structuring evidence around the reader's decision. It also works through sensitive correspondence: declining requests, apologising without over-committing, delivering difficult news, and choosing wording that stays firm, fair and respectful under pressure.

  • Suited to

    This level is meant for experienced professionals who already write reports and proposals but want them to persuade more effectively. It also suits those who regularly face delicate messages, such as refusals, apologies or bad news, and want to handle them with precision and tact.

  • What you will be able to apply

    By the end of this stage you will be able to build a proposal around what decision-makers need to know, write an executive summary that stands on its own, and word refusals or bad news carefully enough to protect working relationships.

04
Level 4

Expert

1,000 credits

What this level includes
  • Covered in this level

    This deepest stage looks at balancing brevity against completeness, writing on behalf of leadership, handling conflicting stakeholder expectations, and building a house style. It also explores editing other people's work diplomatically, keeping tone consistent across long document sets, and judging when writing should give way to a conversation.

  • Suited to

    The Expert level is for seasoned writers who shape how others communicate, whether they edit colleagues' drafts, write for senior leaders or set writing standards for a department. It suits anyone seeking a confident, consistent professional voice across every kind of business document.

  • What you will be able to apply

    You should feel ready to make considered judgements about length, tone and structure in any workplace document, revise colleagues' drafts constructively, and write with a recognisable, trustworthy voice that remains clear even when the subject is complex or politically sensitive.

Levels are unlocked with credits from your balance. You can add more credits at any time.