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ClearCopys

Refund Policy

  • 3 min read
  • 9 sections

Refund Policy

1. Overview

This Refund Policy explains how [Company Name] handles refund requests for credit purchases and for the digital e-learning materials unlocked with those credits. Because the materials are delivered digitally, each request is reviewed individually rather than refunded automatically.

2. When a Refund May Be Considered

A refund may be considered in situations such as the following. Approval is not guaranteed, and each case is assessed on its own facts.

  • You were charged more than once for the same purchase
  • A technical problem on our side prevents you from accessing a material you paid for
  • The material you received clearly does not match its description on the website

3. When a Refund Is Not Available

A refund is normally not available in the following situations:

  • The material has already been substantially opened, read or downloaded
  • The request is based only on a change of mind after the access email was sent
  • The materials were not opened within an applicable access period
  • The account was suspended for breaking the Terms & Conditions

4. Credit Purchases

Credits are valid for 90 days from the date of purchase. When we review a request connected with a credit purchase, the following points apply:

  • Credits already spent on unlocking levels are treated as used
  • Credits that have passed their 90 day validity cannot be refunded
  • Any refund approved for unspent credits is based on the amount actually paid

5. If Your Access Information Has Not Arrived

Access information is typically sent within 24 hours of confirmed payment, although delivery can occasionally take up to 48 to 72 hours. If you have not received the access information for a purchased material after 72 hours, please contact us so we can look into it.

  • Contact us if nothing has arrived 72 hours after confirmed payment
  • We will first try to restore your access or resend the details
  • If access cannot be restored and you have not been able to use the material, a refund may be considered

6. How to Request a Refund

To ask for a refund, please follow these steps:

  1. Email us at help@clearcopys.com
  2. Include your order number, the email address used for the purchase and the reason for your request
  3. Wait while we review your request and reply by email

7. Review and Processing

Each request is reviewed individually. Where it suits the situation better, we may offer another remedy instead, such as restoring your access or extending the applicable access period.

  • Approved refunds are returned to the original payment method
  • The time it takes to appear depends on your payment provider or bank

8. Changes to This Policy

We may update this policy from time to time. The version published on this page is always the one that applies.

9. Contact Us

If you have a question about a refund, please contact us using the details below.